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 Forum Membervirgin media recycle router 1 in modem mode

Network Switch. 0. Slow performance. (note: the coaxial cable will need to be unscrewed). Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Get the Hub ready by connecting the wires. Options. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. This is because it’s necessary for connecting to the wider Virgin Media network. Reply. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I don't work for Virgin Media. How to recycle a Virgin Media router. All the information you need to setup your first Pod or fix an issue can be found here. Your logs are now deleted. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. This may take a. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. Click System Log. This latest future-proof WiFi. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Virgin Fibre Areas only. Whatever the case, your old router or modem/router combi unit can be reused. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. 11ax. SpeedStep 1: Modem Only Mode. ahhh the rubbish that is CS - you could try this. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. You will find the PM in the top right corner of your page in your inbox. 255. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. It's at least 7 years old! We would love. 100. You can also email EquipmentReturns@virginmedia. Thank you in ad. on ‎19-03-2022 08:11. Find out where and how to recycle a specific item, either from home or. Networking and WiFi. Red power light on the Virgin Media Hub 3. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. If you’re having problems with our broadband connection, visit our improve WiFi connection page. 1 router mode or 192. In the end, I took a punt and went with Amazon's Eero system. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. Once your TalkTalk broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Our article offers expert tips for improving your router's settings and optimizing your WiFi signal for a. Let me know if you have any further issues!Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. In the UK, Virgin Media mandate the use of their modem/router only (The 'SuperHub') in order to keep a uniform network and make support easier. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. 00 am this morning I get a text and email asking me to please return unused equipment. When you see the ‘starting up’ screen, you can pull the tab out of the remote. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. 3m items, including. 0. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. This means the Hub is switched on, but your WiFi has not been activated. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPS Push the white cable (from the old Hub) into the back of the new Hub. Install your TV This section will take about 30 mins. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I got a TP Link archer C80 on amazon. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. 1 router mode or 192. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 10 REPLIES. 5Gbits/sec Ethernet port for even faster wired connections. If you enable modem mode it will allow you to connect your own WiFi router to your Hub 3. 22-02-2022 15:35 - edited ‎22-02-2022 15:47. Got my new router sent out. Then send the equipment and returns form to the address provided on the returns form. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. Modem Mode can be found on the left of the screen. The Virgin Tech said the hub is probably knackered. 0) This way, I will then be able. Our commitment to you Recycling return old 3. So the connection isn't saturating. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. 0 hub. Y’all are right to be suspicious though!recycle-more. I have cancelled my Virgin Media and have to return equipment. g. uk. SELECTED Virgin Media customers can get a free Wi-Fi router upgrade – and it could be save you from devastating cyberattacks. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. 0, which suggests most of the site’s broadband reviews are negative. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Now you need to change the Wi-Fi name for 2. Design. Any assistance welcome! Thanks. Follow these steps: Keep the router powered on. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. Download your label, post it for free. Up to 3 WiFi Pods if needed. SpeedVirgin Media Smart Home with Google Nest FAQs. Begin by accessing the settings of your. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. However, with the Hub 5, Virgin Media might have made a router worth keeping. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Do i dispose of it at my local recycling centre. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. Quickstart is the quickest and easiest way to setup our services. How does it. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. On VIVID200, Talk Anytime Phone, x2 Mobile SIM. Rewards Members can get $5 per month for. Hi, Just recently upgraded from Tivo 500GB box to TV360. Click on the “Networking” tab. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. A new secure password will be generated for you. Step 2: Wait at least 15 seconds. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. on ‎13-01-2023 12:13. Recycle or return your kit. Its headquarters are at Green Park in Reading, England. QuickStart, set up and connections. Launched almost a year ago now, the redesigned Hub 3. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Back a step. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Weve been with Virgin for YEARS. Cart . There's no setup or complication, you just plug it in and it works. I switched mine out in November 2020 and it’s not skipped a beat since. virg. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). Called to tell them I won’t be at home and will leave - 5075462. Do i dispose of it at my local recycling centre. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. I'm a Very Insightful Person, I'm here to share knowledge. You get the picture. It keeps dropping connection, very laggy, cutting in and out. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. This will include creating a new network name and password for the pod. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 168. At the time was told IF we needed to return the old router details would be in with the new router. Open a web browser and go to 192. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. SpeedTry a 60 second factory pinhole reset as below; Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. AirPods. Pack up your equipment in the Virgin Media recycle kit provided. co. Excludes broadband faults and broadband network outages. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. Click yes or agree . Check that WiFi is enabled on your iPad, iPhone or iPod Touch. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. How to set up a Virgin Media Hub. 5 months ago I was upgraded from Hub 3 to 5. Concerningly, the corporation did not appear to want the brand-new, unused box back. The torrenting is only done through a server and the port connected to my switch had a bandwidth limit of 5MB/s. 4 GHz and 5 GHz wireless networks. The webpage usually list which items need returning, however it doesn't at present. The router will reissue IP addresses when one device leaves and another device connects. Step 4: Return or recycle your old Virgin Media router. No, you can keep using the same phone you’ve always used. Business Customers. uk that they’ve yet to fix a long-running security issue in their HUB 3. Up to 3 WiFi Pods if needed. This may also be called Administration, History, or Logs depending on your router. In your email, include your address, account number, area code, and other essential details. This latest future-proof WiFi. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. £8p/m extra or included with Gig1 or Volt. Some. Stream from Virgin Media. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. From my understanding the Virgin Media router provided is essential for Internet and cannot be swapped for another, at least not the one I have. Right now I've. I still have the. In order to use these WiFi routers with your Virgin Media installation you will need to do a. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. Tablets. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). Working hard to help connect the nation, shop our offers and order online. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Disconnect all unneeded ethernet cables from the rear of the Hub. Step 3: Wait 5-10 Minutes. First, check that your device is running the latest software as this might be causing the issue. Best done from a wired connection. £8p/m extra or included with Gig1 or Volt. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. How do I open a port on my Virgin Media Hub 6? I have tried the TCP/UDP settings both inbound and outbound in the IP and Port Filtering section in the Hub settings, yet the port I need open remains closed upon a port scan. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. 13-12-2021 15:21. Guest Wi-Fi is a standard feature on many Wi-Fi. How to Dispose of Old Routers. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. The best way to cancel Virgin Media is over the phone. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 1 Kudo. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. 20 You can use your Virgin TV box remote to control theClick System. uk 7. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. The office-supplies seller has a free electronics recycling program with a long list of categories. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Customer upon recycling of a modem, router or gateway (modem/router combo) will receive a 15% off recycle coupon toward the purchase of modem, router or gateway and a 15% off toward In-Home Wi-Fi Setup SKU: 6929147. Then today i get an email asking to return it, well thats a bit hard now. Locate the Reset pinhole located on the rear of the Virgin Media router. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. There was no label in the box but searches revealed that I could recycle via. So, follow these steps on how to. co. Is there a way that I can return this? I don't know any of the account details of the former tenant. Alternatively, contact CollectPlus for help sending your package. Most QuickStart kits have just 6 cables, connectors and powerlines to. I have changed my broadband hub 3. 2 Kudos. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. If you’ve got a permanent red power light. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. I don't work for Virgin Media. FAQ. 8 million devices – with zero going to landfill. This depends on the equipment you want to recycle. “In 2020, we refurbished and reused 1. At TalkTalk, we're doing all we can to protect the environment. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Click on the “Networking” tab. This promotion means you won’t pay the usual setup fee of £35. I'm a Very Insightful Person, I'm here to share knowledge. The Hub 5 is Virgin Media's latest router, supporting dual-band wireless channels and the latest WiFi 6 protocol, or 802. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get rid of. You’ll then be able to use your same old phone to make. Called 789 and was told to take it to the local dump. on ‎15-11-2022 19:12. Assuming your home network includes your own router put the 5 in modem mode. From there, the setup is nice and simple. Here you’ll find all the help you need for Virgin Media related problems and issues. 1) Access your hub on 192. Working hard to help connect the nation, shop our offers and order online. Once your Sky broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. Do: use the Connect app to run a super-intelligent WiFi home scan. The two sockets on the wall on the RHS are telephone sockets. Yes, it's a Virgin Tivo Box, not the V6 but the older model (either 250 or 500Gb, can't remember!) with the curved front and you can record three programs while watching another. Most electrical and electronic items can be recycled and. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Once you’ve. It was launched in late 2021 and is available only to customers who take Virgin Media's fastest Gig1 plan. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Virgin Media’s mighty Hub brings the magic right into your home. Call in and they will book a Tech to do that. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Everything you need is posted to you. So whether it's technical issues, hub problems or you need support, we’ll help you with our. But the part that says you should recycle some old items is wrong. You might get round this by setting the Sky router (if you can) to only use 2. At least 30Mbps download speeds in every room or £100 one-off credit. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. Options. co. Options. 184 Comments. It might flash or change colour when you first turn the Hub on or after a restart. Super Hub 1, 2 or 2ac. As for your old Virgin TV box –we ask that you dispose of the kit in an environmentally friendly manner. If everything is on static addresses get a router: if it's complex. Hi, Just recently upgraded from Tivo 500GB box to TV360. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. How to replace your Virgin Media Hub. 100. To do this, you’ll need to wait until you receive your tracking email. Alternatively, you can restart your router via the Virgin. O2 shop or local council recycle yard. Step 4: Return or recycle your old Virgin Media router. virg. 0. Virgin Media customers can get a free upgrade this week - but they need to switch off their routers for a reboot first. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Now, once you are in the router’s web portal, look for the Remote Managementoption. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Virgin Media Hub 5 to replace my Hub 3. on ‎27-12-2022 12:09. At the start, log in to your router, check how to Open Admin Page. All customers need to do is contact Virgin Media to arrange the return. Available with M50 broadband or faster. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 0) than the Wifi6 AP (255. Connect the Hub’s power cable with the blue tab. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. I need instructions. Concerningly, the corporation did not appear to want the brand-new, unused box back. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. One option is to recycle it through a certified e-waste recycling center. My VM Router is is my office adjacent to hall. This latest future-proof WiFi. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. This is the same situation with me. Find the Security Settings option, and location the Channel drop down menu. Should all be working. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. Next, enter your username and password. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 Pro Hi, Today I received an email from the following email address eq-rtns-noreply@virginmedia. 168. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Router login. Virgin Media scores a seemingly low 2. Keep the community welcoming for all. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. This can be done for a one-off £25 charge. We would like to show you a description here but the site won’t allow us. This turns your Virgin Hub 3. Find your local recycling centre with our recycling locator tool. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. The advice was to recycle the old hub. If I get a new Hub5 then it sounds like the idea of using separate Router & putting new hub in modem mode is my only option if I want to keep my ring doorbell & cameras. Click on the Wireless Network Settings option. This is a great idea if you want to implement VPN services, QoS, or any other performance WiFi features that you are after. Preparing for Landline changeover to fibre. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Broadband. Go to 192. 13-12-2021 15:21. Alternatively, the new Hub 4 router is available on Virgin’s Gig1 broadband. Hi I have a constant red light on my router 3. 1, sign on and put it into modem mode. 0. Note: This is separate from your My O2 account. I) Find your Super Hub’s IP address (usually 192. The second method is to send an email to Virgin Media requesting a return kit. . Hey @mburnip12, thanks for reaching out to us on the forums page. The research, released on the eve of Global. Click System Log. I don't work for Virgin Media. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. They will be charged for not returning any rented equipment that VM want back. Many thanks, David. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. The research, released on the eve of Global Recycling Day, shows that two. Further exclusions & legal stuff apply. There are a few options for what to do with an old Vodafone router. Accessing Your Router Settings. This free software can turn a £100 router into something more like a £1000 router. 0. I've always had some trouble with Virgin routers restarting, had multiple replacements but it's never fixed it, but normally it's infrequent (once a month at most) so I've just ignored it. Virgin Media recycle kit usually comes with a letter. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. How about using a 10m RJ11 to RJ11 telephone cable. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. Leave it off for about 10 seconds. Equipment remains our property and we charge for anything unreturned. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. Non-Virgin Media equipment?. Available with M50 broadband or faster. 1. Further exclusions & legal stuff apply. 13-12-2021 15:21. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. all set up and running. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Update: Steve the virgin media guy came today and took the router. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. I've noticed high packet loss and latency ONLY when a torrent is active. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. The best location for a router is a central location with a lot of open space and the fewest walls and doors. Superhub 5 its great 👍.